Help and support

Need help with your water, wastewater, account or bill? You've come to the right place!

What can we help you with today?

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Report a problem

Report your problem and get further support and guidance.

Report a problem

Submit a meter reading

Submitting your water meter reading is quick and simple. Learn more here about what you'll need and what to do if you think the reading is wrong.

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I have no water

Here's what to do if you suddenly find you have no running water in your home.

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How to find and fix leaks in your house

Get advice and guidance on finding a water leak in or outside your house, and how to go about repairing it.

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Where's my stop tap?

Read or watch our short guide on how to find your internal and external stop taps.

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I've repaired a leak

If you have repaired a leak within your boundary, please let us know by submitting this form.

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Re-laying your supply pipe

Follow this guide when re-laying your supply pipe to make sure it passes inspection.

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What we're doing to minimise leaks

Learn more about what steps we're taking to minimise leaks in our network.

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My water looks, smells, or tastes unusual

Identify and resolve issues with your water's taste, look, or smell.

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How do we fix leaks?

Read more about our process for prioritising and fixing leaks in public places.

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Bag it and bin it

Learn more about what you can and can't flush down your toilet.

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Managing fat, oils and grease (FOG - Food Businesses)

Read our advice on safely managing fat, oil and grease (FOG) in your food business.

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How to prevent blockages

Here are some simple things you can do at home to avoid blockages in your home.

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I want to report a blocked or flooded sewer

If you spot a blocked or flooded sewer, please help us locate it by filling in this form.

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Faulty plumbing in your home

Learn more about misconnections and their potential impact on the environment.

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I have a blocked drain

Here you can find guidance on what to do if there is a blocked sewage drain outside your house.

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Surface water rebate

Apply here for a surface water rebate. You may qualify for this if rainwater from your property doesn't drain into the public sewer.

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How to find and read your water meter

If you need to submit a meter reading, follow this step-by-step guide on where to find your water meter and how to read it.

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Landlords

Domestic landlords, housing associations and letting agents can manage billing information for tenanted properties through Landlord TAP.

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Home assistance cover

Home assistance cover can offer you peace of mind in the event of an unexpected plumbing or drainage emergency.

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How to avoid bogus callers

Read our tips and advice on how to check if the person visiting your home is a genuine representative.

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Update your Priority Services details

If your individual needs have changed and you'd like to update your Priority Services details, you can use this form to let us know.

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Priority Service Register

If you have any extra individual needs, such as an illness or other impairment, you can apply to join our Priority Services Register.

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Extra help and support

We can offer a range of Priority Services to customers with individual needs, including extra assistance with your water bill.

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What if I can't pay my bill?

We understand this can be tough and we want to help in any way we can. Here you can find more information and advice on your available options.

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Spreading the cost of your bill

Find out more information about how a payment plan can help you spread the cost of your bill if you're struggling.

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How would you like to pay

Learn more here about the different ways you can pay your water bill online, over the phone, or in person.

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Wastewater-only bills

Where a different water company supplies your water, we will only bill you for our wastewater services.

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Average water use and cost

Here you can find guides on how much your household water bill may be (based on average usage) and why your bill might be higher.

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How we calculate your bill

Here you can find more information about how we calculate charges for our household customers.

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My property is flooded

Find out what to do next if your property has been flooded with sewer water or clean water.

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Tell us about a bereavement

We're here to support you at this difficult time. These forms make it quick and simple to tell us about changes to the account.

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What to do when you're moving home

Here's what to do if you're moving home and need to create, change, or close an account.

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Apply for a water meter

If you'd like to have a water meter installed on your property, you can apply here.

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External flooding claim

If your property has been affected by flooding from the public sewer, you can use this form to make an external flooding claim.

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Find an approved plumber

The WaterSafe directory can help you find an approved plumber in your area.

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Water saving home visits

Find out more about how our water-saving home visits can help you use less water at home and save money on your bills.

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How to fix a dripping tap

Here you can read a step-by-step guide on how to fix a dripping tap by replacing the washer.

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How to save water in your garden

Here are our top tips for helping your garden thrive while helping to save water and protect our environment.

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How to save water in your home

Discover simple tips for saving water around your home.

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Save water in hot weather

Here are our tips for saving water in and around your home when it's getting hot outside.

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How to stop your pipes freezing

Preventing your pipes from freezing over the winter can save you a lot of potential damage and costs. Here's how to do it.

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Who is responsible for flooding?

Learn more about who's responsible for flood prevention and recovery efforts after a flood.

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Prepare your home for winter

Follow these tips to help you prepare your home for winter and prevent potential damage from frozen or burst pipes.

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Report a leak in a public place

If you discover a leak in a public place, identifying it and reporting it to us can help us get it fixed faster.

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Temporary use ban advice

We may put Temporary Use Bans (TUBs) in place when we need to save water and protect our sources.

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Fat, oils and grease

Learn more about fat, oil and grease blockages and what you can do at home to help prevent them.

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I don't understand my bill

Here you can find breakdowns of the different types of water bills you may receive.

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How we keep your pipes clean

Learn more about how we use water flushing to remove built-up sediment from pipework.

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Drinking water standards

Learn more about where our water comes from and how we ensure drinking water standards.

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Hard water checker and full water quality report

Enter your postcode to check if your water is hard or soft and other information about your supply. Download a full water quality report.

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Is there lead in my water?

Learn more about how lead can get into drinking water and what to do if you think you have lead in your plumbing.

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How much chlorine is in my water?

Find out how we use chlorine during our treatment to make water safe to drink.

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I have low water pressure

Learn more about what it means when you have low or no water pressure, and what you can do to restore it.

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Stagnant water advice

Get advice on what to do when re-opening a premises after it has been vacant or water usage has significantly reduced.

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The Wastewater Process

Here you can follow along with the rigorous wastewater treatment process that we carry out before returning water to the environment.

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Leakbot Trial

Trialling innovative ways to tackle leaks

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