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Did we get something wrong? Tell us about it

If you have a complaint the quickest way to get in touch with us is to call us on 0330 303 0223, we're open Monday to Friday 9am - 5pm.

If you'd rather email us, please complete this form and we'll get back to you within 10 working days.

Complaints procedure
Is this a repeat or follow up complaint?*

This can be found in the top right corner of your bill and is 8 or 10 digits long.

Consent for storing submitted data*

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Emergencies that need urgent attention

Please call our emergency line if you have no water, if there’s a burst or leak in a public place, or a blocked and flooding sewer. Calls are charged at local rates.

Call: 0330 303 0368

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Let our digital assistant or team members help you with your account, issues with your water supply or drains or exploring our website.

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Check live updates

Here you can enter your postcode to check for reported incidents and planned works that are currently happening in your area.

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